When can i get engineers from you?
When machine arrived at your factory and you finish the Preparation conditions(water resource,electricity,air supply,production materials)contact with our sales people we will dispatch engineer to install the machine for you ,and train your employees to use the machine well.
When can I get my machine after I paid?
Normally production time is around 30-60days, if we have in stock, then 1 week is ok.
How long time for installation?
According your machines and how professional your engineers are. we will send one or two engineers to your plant, commonly, it will take about 10 days to 25 days.
How about the spare parts?
We have one year guarantee.During the warranty time,we will supply the spare parts with our cost including the delivery fees. After guarantee, we will charge for the spare parts.
What’s your payment term?
We accept 30% deposit and 70%TT balance before shipment by TT/LC/Western union.
What’s your delivery term?
We provide EXW,FOB,CFR,CIF delivery terms.
How about the Packaging details?
Standard export packing, major products using export plywood case packing, small products use thick carton packing, ensure that the product packaging integrity and safety.
What’s your guarantee or the warranty of the quality if we buy your machines?
We offer you high quality machines with 1 year guarantee and supply life-long technical support.